Refund And Return

I. General Principles

At myshopmen.com, we are committed to providing high-quality sneakers and an excellent shopping experience. Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to assist you with a smooth return or exchange process.

To help you quickly understand the key requirements, this policy highlights the following:

  • Return Window: Returns are accepted within 60 days from the date of delivery.
  • Product Condition: Items must be in their original, unused, unworn condition, with all tags attached and in their original packaging, including the shoe box.  
  • Proof of Purchase: An original invoice, packing slip, or valid order number is required for all return requests.  
  • Return Authorization: All returns require prior authorization from our customer service team.  
  • Refund Method: Refunds will be issued to the original method of payment.  

II. Eligibility Conditions for Returns & Refunds

Return Window

You must initiate a return within 60 calendar days from the date your order was delivered to your specified shipping address. Return requests made beyond this timeframe will not be processed.

Condition of Returned Items

To be eligible for a refund or exchange, all returned items must be in original, unused, and unworn condition. This includes:

  • No signs of wear, washing, or alteration.  
  • All original tags must be intact and attached.  
  • Must be returned in the original manufacturer’s shoe box, which must also be in original, undamaged condition. The shoe box should not be used as the primary shipping packaging; it must be placed inside a separate protective shipping box.  
  • All original packaging materials, accessories, and documentation (e.g., extra laces, dust bags, authenticity tags) must be included.

These strict requirements, particularly regarding the original shoe box, are crucial for a sneaker business, as the value of sneakers is significantly tied to their “deadstock” condition (unused, original packaging). This prevents the return of used, damaged, or devalued items, thereby protecting CustomCraze LLC’s assets and preventing “wardrobing” behavior.  

Proof of Purchase Required

All return requests must be accompanied by the original invoice, packing slip, or a valid order number. Returns without verifiable proof of purchase will not be processed.  

III. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Items showing any signs of wear, washing, alteration, or damage not due to a manufacturing defect.  
  • Items missing original tags or any original packaging, accessories, or documentation.  
  • Items returned without the original, undamaged manufacturer’s shoe box.  
  • Items explicitly marked as “Final Sale,” “Clearance,” or similar designations at the time of purchase. These items are non-returnable and non-refundable.  
  • Gift cards.

Clearly listing non-returnable items helps prevent disputes and protects the business from accepting items that have significantly depreciated in value or have clearly been used. The “Final Sale” clause is a powerful tool for inventory management and reducing losses on discounted items, provided it is clearly communicated at the point of sale.  

IV. Return Process

Initiating a Return

  1. Contact Customer Support: To begin a return, please contact our Customer Support team via email at support@myshopmen.com or by phone at +1 719 402 9411. Please provide your order number, the reason for the return, and clear photographs of the item(s) if the return is due to a defect or error.  
  2. Receive Return Merchandise Authorization (RMA): Our team will review your request. If your return is eligible, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions, including a prepaid return shipping label (if applicable).
    • Important Note: Returns sent without prior authorization (RMA) may not be processed correctly, and myshopmen.com is not responsible for lost or incorrectly processed returns if the package is sent without email confirmation of authorization.  

Requiring initial contact and an RMA streamlines the return process, allowing for pre-screening of eligibility and ensuring that returns are properly tracked and linked to an order. This also creates an opportunity for customer service to troubleshoot or offer alternatives before a physical return is necessary, potentially saving shipping costs for both parties.

Packaging and Shipping Instructions

  • Once you have received your RMA number and shipping label, please carefully repackage the item(s) in a sturdy shipping box, ensuring the original shoe box is protected and not used as the outer shipping container.  
  • Include the original packing slip or a printout of your order confirmation email inside the return package.  
  • Affix the provided shipping label to the outside of the package.
  • Ship the package via the designated carrier.
  • Return Address: Please send your return package to the following address:
    • CustomCraze LLC – myshopmen.com Returns
    • 1942 Broadway St. STE 314C
    • Boulder CO 80302 US
  • Return Tracking: We strongly recommend using a trackable shipping service and/or purchasing shipping insurance, especially for high-value items (e.g., over $75), as myshopmen.com cannot guarantee receipt of your returned item if it is lost in transit without tracking.  

Detailed packaging instructions protect the product during transit, while the recommendation for trackable shipping shifts the risk of loss during return transit to the customer (if they choose not to track/insure), or at least provides a mechanism to resolve disputes with the carrier.

V. Return Shipping Costs & Fees

Company Error Returns

If the return is due to an error on the part of myshopmen.com (e.g., you received a defective item, the wrong size/color/model was shipped, or the item was damaged upon arrival), myshopmen.com will cover all return shipping costs. In such cases, a prepaid return shipping label will be provided.  

myshopmen.com covering return shipping costs for company errors is a strong trust-building element and aligns with consumer protection principles requiring sellers to be responsible for faulty goods.  

Customer Preference Returns

If the return is due to a change of mind, an incorrect size/color selection by the customer, or any reason not attributable to an error by myshopmen.com, you will be responsible for the return shipping costs. These costs will be deducted from your total refund amount. Original shipping costs paid at the time of purchase are non-refundable.  

This policy fairly allocates costs, ensuring the business is not penalized for customer decisions while still providing return flexibility. This is a common and accepted practice in e-commerce to balance customer service with financial sustainability.  

Restocking Fee

Currently, myshopmen.com does not charge a restocking fee for eligible returns.

VI. Refund Processing

Refund Scenarios

Refunds will be issued in the following circumstances:

  • Successful return and inspection of eligible items.
  • Items received are incorrect, damaged, or defective due to company error.  
  • Item is the wrong size from the one ordered due to company error.  
  • Items are lost in transit, and the order status is successful but the package has not been received (after verification of loss/error in transit).  
  • Order cancellation prior to shipment (as per our Order Change/Cancellation Policy).

Clearly defining the triggers for refunds reduces ambiguity and gives customers certainty about when they can expect their money back. This aligns with FTC guidelines for prompt refunds for unfulfilled orders and broad consumer protection principles.  

Refund Method

  • Refunds will be issued to the original method of payment used for the purchase.  
  • In cases where the original payment method cannot be identified or processed (e.g., expired card, specific payment method limitations), store credit may be issued at our discretion.

Refunding to the original payment method is standard practice, aligning with consumer expectations and payment protection laws (Fair Credit Billing Act, Electronic Funds Transfer Act ).  

Refund Timeline

  • Upon receipt and inspection of your returned item(s) or approval of your refund request, a confirmation email will be sent.
  • Please allow up to 2-5 business days for myshopmen.com to process the refund.  
  • Once processed, it may take an additional 5-10 business days for your financial institution to post the amount to your account. This timeframe can vary depending on your bank or credit card provider.  
  • Late or Missing Refunds: If you haven’t received your refund after the estimated timeframe, first check your bank account again. Then, contact your credit card company or bank. If the issue persists after these steps, please contact support@myshopmen.com for further assistance.  

Clearly outlining the two-stage refund process (seller processing, then bank processing) helps manage customer expectations and reduces “where’s my refund?” inquiries.

VII. Exchanges

myshopmen.com offers exchanges for eligible items (e.g., exchanging for a different size or color of the same model, subject to availability). To request an exchange, please contact our Customer Support team with your order details and the item you wish to exchange. They will guide you through the process.  

Providing exchanges directly addresses a common customer need (e.g., wrong size) and can retain revenue that might otherwise be lost to a full refund.

Order Changes: Order changes (e.g., size, color, model) are only possible if the order has not yet been shipped. Once an order leaves our warehouse, changes cannot be accommodated, and it must be processed as a return request and a new order.  

Availability: Exchanges are subject to product availability. If the requested item is not available, we will assist you in finding an alternative or process a refund according to our Refund Policy.  

VIII. Legal Compliance and Consumer Rights (US Market)

Federal Trade Commission (FTC) Guidelines

myshopmen.com adheres to the FTC’s Mail, Internet, or Telephone Order Rule. This rule requires us to have a reasonable basis for any stated shipping times. If no time is stated, we commit to shipping your order within 60 days of receiving your order and payment. In the event of an unforeseen delay, we will promptly notify you, provide a revised shipping date (or state if undetermined), and offer you the option to cancel your order for a full and prompt refund if you do not wish to wait.  

Relevance of Consumer Protection Laws

Under various U.S. federal and state consumer protection laws, myshopmen.com is committed to fair sales practices. This includes consumers’ right to seek a refund, repair, or replacement for faulty or dangerous products, and the expectation that products will match their descriptions.  

Payment Protection

To protect our customers, we strongly recommend paying by credit card when possible, as credit card companies offer significant protections against fraud and billing errors under the Fair Credit Billing Act (FCBA). If you pay by debit card, the Electronic Funds Transfer Act (EFTA) provides protections, but typically requires faster reporting of unauthorized charges to limit your liability.  

By educating customers about payment protections, myshopmen.com empowers them to choose secure payment methods and understand their rights in case of issues.

Importance of Clear and Conspicuous Disclosure

As there is no single federal law governing returns and refunds, myshopmen.com’s policy is displayed clearly and conspicuously on our website. This ensures that customers are fully informed of the terms and conditions prior to making a purchase.  

Related Policies

This Return & Refund Policy should be read in conjunction with our (link to Terms and Conditions) and [Privacy Policy](link to Privacy Policy), which contain additional important information regarding your use of the website and how your personal data is handled.  

IX. Customer Service & Contact Information

How to Contact myshopmen.com Support

For any questions or assistance regarding returns, refunds, or exchanges, please contact our dedicated Customer Support team.

  • Email: support@myshopmen.com
  • Phone: +1 719 402 9411
  • Address: 1942 Broadway St. STE 314C Boulder CO 80302 US

Hours of Operation

Our Customer Support team is available Monday to Friday. We strive to respond to all inquiries within 1-2 business days.

X. Policy Modifications and Governing Law

Right to Modify Policy

myshopmen.com reserves the right to amend, update, or change this Return & Refund Policy at any time, in accordance with applicable laws. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically for updates.  

Governing Law and Dispute Resolution

This Return & Refund Policy shall be governed by and construed in accordance with the laws of the State of Colorado, U.S.A., without regard to its conflict of law principles. Any disputes arising out of or related to this policy will be subject to the exclusive jurisdiction of the state and federal courts located in Boulder, Colorado.